TERMS AND POLICIES
Price, specification, and terms are subject to change without notice. Elite Skin Care is not responsible for errors in typography and/or photography. All orders for in stock items are usually processed on the next business day. After placing your order, you will receive an email confirmation summarizing your order. Another email will be sent to you upon shipment of your order.
CREDIT CARD VERIFICATION
For all orders, the billing address will be verified with the credit card company. If the billing address is incorrect and does not match to the billing address of your credit card, your order will be placed on HOLD. We will contact you either by phone or E-mail. The accuracy of the billing address is the responsibility of the cardholder. We will only ship to a billing address that is verifiable. This policy is a security measure strictly to protect you, as well as the merchant against Internet and credit card frauds. We understand this policy may be slightly inconvenient, however it is in place for your credit protection. We hope you understand our concerns and thank you for your cooperation. Elite Skin Care reserves the right to cancel any order that is unable to be verified or processed.
PAYMENT METHODS
We gladly accept Visa / Master Card / American Express. All online transactions at Elite Skin Care are handled and secured with industry standard 128-bit SSL encryption. This website has been awarded the WatchDog seal that you can shop with confidence knowing that this website is secured from hackers threats.
SHIPPING POLICY
We offer free domestic ground shipping for orders over $100. For orders over $100 that receives free domestic ground shipping, we have the option to ship the products via FedEX Ground service or U.S. Postal Office. Additional charges would apply if you want the products to be shipped by Priority mail, FedEx 2 Day Express or Overnight service. Orders from Alaska, Hawaii and Puerto Rico can only be shipped by Priority mail for a flat $10 fee. All in stock items will be shipped within 24 hours. Shipping and Handling fees are non-refundable.
Once we shipped the products and provided proof of delivery confirmation or tracking confirmation that shows the products have been delivered, we are not responsible if the product is lost or stolen. All damages or short shipment must be reported to us within 48 hours upon receipt of the products.
RETURN POLICY
We take pride in providing you with finest quality products and excellent customer service. If you are not pleased with any of our products, we offer a 10-days return policy from the date you receive your products. We would gladly exchange your products or credit/refund your order less shipping charges as long as the product is not used or opened and sealed in its original package or box. All shipping charges are non-refundable and are the responsibility of the customer (including the shipping charges of returning the products to us) unless we made a mistake in processing your order.
All returned products are subject to a 20% restocking fee.
In the event you return an order that you received Free Shipping and Handling from Elite Skin Care, a Shipping and Handling charges of $10 will be deducted from your credit in addition to the 20% restocking fee. We do not offer Free Shipping and Handling for canceled or returned order.
RETURN MERCHANDISE AUTHORIZATION (RMA)
We appreciate if you notify us prior to returning any items. Please email us to obtain a RMA number for all possible returns. Return will not be accepted without the RMA number. All unauthorized returns will be refused and shipped back at the expense of the sender. All RMA numbers are valid for 10 days after the date of issuance. We must receive the products within 10 days from the issuance date of the RMA to consider the RMA valid. Please keep the carrier's tracking numbers for your records.
CANCELLATION OF ORDER
Please email us for order cancellation. If your order has been shipped, you are responsible to pay for the following cancellation charges:
3% credit card processing fee or a minimum cancellation charge of $25.00 plus the shipping charges. If you do not accept delivery of the package and the package is return to us, this will be considered as order cancellation and you will be subject to the cancellation charge.
As we process the orders with great care and concern accordingly to your requirements and specifications; in return, we would like you treat the order seriously. There is no exception to these charges. If you have any questions on your order or our products, you can email us and you will receive a response from us usually within 24 hour.
PRIVACY POLICY:
Elite Skin Care is committed to protecting the privacy of our customers and using this information responsibly. We greatly respect your privacy and we do NOT sell or share our customer information. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information.